Customer Appreciation Thank You Notes For Customers – “Thank you for shopping with us.” It’s not just a word for plastic shopping bags, it’s a real feeling you have with your customers. As business owners, we thank our customers in many ways, but few are as personal as an actual thank you letter. And people appreciate them more than we think.
Thank you notes can be the difference between one time and lifetime customers. According to Forbes, 68% of people leave a business relationship because they feel the company “doesn’t care” about them. That’s a lot of losing business, but it’s preventable.
Customer Appreciation Thank You Notes For Customers
Here are some of our tips, best practices, and even mediums for those “thank you for your business” letters.
Writing The Perfect Customer Thank You Note (+ Examples)
There are many ways to say thank you, and some are better than others. To be as grateful as you are, your gratitude must be genuine, sincere, and personal.
Even if you are truly grateful, a bad thank you message can come across as insincere. Short and concise? It’s not true. Tall and flowery? It’s not true.
Just like your mother taught you to mind your ps and qs, a brand voice must also maintain a respectful, honest, and helpful voice, especially in today’s eCommerce climate.
Being honest about your feelings is more of an art than a science. But there are best practices to remember:
Intro To Customer Appreciation: Ecommerce Campaign Tips
Conclusion: Usually, a few sentences or a paragraph is long enough. More than that is probably unreadable, and at least that doesn’t seem human.
Language: Let your language speak rather than be verbose. Avoid using cliches (for example, we think it’s the cat’s meow!), flowery language (we’re so grateful for your purchase, it means the world to us!), or vague words like “really.”
Personal: This goes hand in hand with your communication language. Include yourself in your thank you notes. This makes the message more personal and gives your brand some recognition. Don’t be afraid to throw in some humor (if appropriate).
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How To Write Customer Thank You Cards/notes (+templates)
The example above is not a business thank you, but it is a wonderful example of a personal and personal thank you letter. This is exactly what you would imagine children’s author Roald Dahl (author of Charlie and the Chocolate Factory, Matilda, etc.) would write in a thank you note. While you don’t have to shower Roald Dahl with your gratitude, add some creativity to your message if you can.
Dahl’s writing also does a good job of conveying truth and emotion. It feels honest and treats the recipient (especially a child) with respect. He doesn’t try too hard to be smart, even if he is. Keep all of these things in mind when choosing the language for your thank you letters.
The above example from Roald Dahl is a more personal message. He thanked the person, and told why he was grateful, and what he should do next. This is a standard “thank you for the gift” note.
Business thank you notes don’t have to be that personal. At the very least, you should thank him with your name and your client’s name. Sending a thank you for the purchase with our message without including a possible name will not give the customer the same warm, fuzzy feeling that a personal note can.
Best Thank You For Your Order Messages [free Templates]
Email makes it easier to customize your message compared to a handwritten letter. You can use integration tags to automatically insert the customer’s name, the product they ordered, the person’s company name, and more, perfect for making a genuine customer service thank you for a purchase.
This is probably a fully automated email that is triggered when someone buys a pedal through your online store for the second time. However, it doesn’t feel automatic. The only thing personal about this message is the name, but it radiates comfort and honesty without further personalization.
It’s short, sweet, and to the point. Moreover, it was unexpected. This message is sent in addition to the standard “thank you for shopping with us” confirmation message that appears with every order. This is a completely different campaign that will surprise and delight the recipients.
Here are six thank you email templates with different levels of customization. For consistency, this will be written from a fake company that we will call Pain Book Store. In these examples, the business is a mystery bookstore that offers a book club subscription service.
How To Write A Business Thank You Note: 11 Steps (with Pictures)
From all of us at The Crooked Bookstore, welcome to our family! Thank you very much for your purchase And Then No More. It’s a classic, and we’re sure you’ll love it!
We are a small, well-stocked bookstore, and we stand by all our titles. That means if you don’t like the book, you can exchange it for any other book in our store. Just send your answer to this email and we will take care of everything.
Seeing a returning customer is always a good feeling. We know that you have many options when it comes to buying audio books, so it means a lot to us that you want to buy Absent Spring to find us.
As always, we have a love-it-or-trade-it policy, so if your new book isn’t the delight of And Then They’re Gone, we’ll work with you to find something more. in your culture.
How To Write A Thank You For Your Purchase Note
Happy Anniversary! We can’t believe it’s been a year since you joined our team. Your continued support means a lot to us. We look forward to many years of reading and discussing our favorite mystery novels with you ahead!
I just saw the nice note you left about our store, and I wanted to send a personal thank you. It is very rewarding to know that someone had a good experience with our business and is eager to share that experience with others. In this day and age, positive reviews are very important to a business like ours.
I hope you don’t mind my presence. I can’t help but notice your negative review about your new purchase. I hope that every transaction between The Crooked Bookstore and our customers is a good one, and I am sorry to hear that it did not meet our standards.
I would like to discuss with you exactly what is going on and how to fix it. Can you email me or call me at 555-123-4567?
Thank You For Your Order Messages, Templates & Images
Thank you very much for your patience in purchasing a Bag Full of Rye. It’s not common for us to have products on backorder like this, but it happens, and I want to thank you for understanding. We hope to have your new book in your hands in the next 5 days!
Until then, please let me know if you have any questions, or if there is anything else I can do for you.
Thank you emails are always appreciated, but there’s something special about receiving a physical “thank you for shopping with us” card.
Thank you cards don’t have to be fancy. It can be as simple as a blank postcard with your logo or a basic “thank you” design on one side and a handwritten note on the other.
Steal These 25 ‘thank You For Your Business’ Messages
While you can send these thank you cards separately from any product you are sending, you can also leave a thank you message to customers for their purchase in the package. A simple note that says, “Thank you so much, we hope you enjoy your new chapter!” a reminder that your package is put together by people who care about their customers.
Companies like Vistaprint and FedEx Office make it easy and affordable to buy personalized thank you cards in any size. For personalization, we recommend that you write the message yourself. If you feel like writing, any of the examples in the email section will work well with physical cards as well.
A phone call is one of the most unique ways to thank customers for a purchase, and it makes sense. A phone call can feel invasive, and impossible to practice. And unless you have a call center, you may not be able to contact every customer.
There are times when it may make sense for you to contact the customer directly by phone to thank them for a purchase. For example, if someone is a repeat customer who is driving a lot of new business your way, a phone call is a great way to thank you.
Buy 25 Black & White Thank You Cards For Small Business, We Appreciate You Supporting My Business Customer Appreciation Note Cards, Mini Thanks You Made My Day Cute Simple Purchase Order Inserts,
Let’s say you’re invited to a wedding and you get the happy couple a gift from their registry. You never think about it, and months later, you get a thank you card from them.
“Oh yes,” he thought. “I had forgotten all about getting them that knife set. They take a long time to thank you. “
The note is still understated but you won’t notice. Remind them that they don’t take the time to send a thank you letter right away. It’s better than nothing thanks, but there’s something off about it.
Examples Of Words For Thank You Notes
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