What Are The Characteristics Of Effective Communication – Communication is the transformation of information from one person to another person for the fulfillment of common interests. It is the exchange of facts, opinions, ideas, suggestions, emotions and other information from one person to another. Information can be exchanged from person to person, from one place to another, from one group to another, from one organization to another.
Communication can be verbal and non-verbal. For communication to be complete, there must be at least a sender, information, and a receiver.
What Are The Characteristics Of Effective Communication
Communication is essential to convey an understanding of the subject of the information. In other words, it is the transfer of meaning and understanding between people through verbal and non-verbal means to influence behavior and achieve results.
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This is one of the important functions of management. This is a function of every administrator. A manager must make the necessary communication with his subordinates to implement a plan and receive feedback on the achievement of the work.
Communication is continuous until the existence of the organization. This is the basis of the organizational function. It plays an important role in performing administrative functions. Managers provide instructions, guidance and suggestions to subordinates to implement plans and policies. And the subordinates provide information about the work achievements and the problems they face in the work performance process to the management through the means of communication.
Therefore, communication is the process of transferring information from one person to another in a clear and meaningful way. In business organizations, it is important to maintain coordination between group strength and their efforts. Ultimately, this helps in achieving organizational goals and objectives.
It is an exchange of information from one person to another. It helps maintain coordination between all the mechanisms of the organization and achieve common goals.
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There should be at least two people in communication. One is the sender and one is the receiver. The sender delivers messages and the receiver receives them. They exchange information of common interest among themselves. However, in a mass conversation, there can be more than two people.
For information to be effective, there must be a two-way process in communication. When the sender sends messages to the receiver, there must be feedback provided by the receiver.
In the management hierarchy, information about guidelines, directions and instructions is transmitted from the highest level to the lower level. Subordinates report to the higher level information about work achievements and performance difficulties. It is important to get feedback on direction.
Communication is a general management function. This is a function of every administrator. The top-level manager communicates with the middle-level managers, the middle-level manager communicates with the lower-level managers, the lower-level manager communicates with the operational-level employees and vice versa. Need to get feedback on the performance to be achieved.
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It is a rational and complete process. It is a transfer of understanding from the sender to the receiver. The recipient processes a reply only when it is able to understand the subject of the message.
An effective communication system must be clear, complete and reasonable. A vague and incomplete message becomes useless and confuses the recipient. Therefore, full and rational communication is an important necessity from the point of view of human relations.
It is a continuous function until the existence of the organization and its performance. It is also said that “if there is no communication, there is no functioning of an organization”.
The manager constantly communicates with the subordinates and other organs of the organization to know about the problems and achievements of the workers. Thus, the relationship between work groups is essential to maintain continuity in the regular functions of the organization.
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It can be in oral and written form. Managers usually communicate orally or in writing. When communications are important and carry evidentiary or official information, it is appropriate to use written means. And for general and regular information it is sufficient to use oral means.
In addition, the use of signs, hints and symbols is also a means of communication. These funds are used in exceptional situations.
Based on the nature and system, it can be formal or informal. The official announcement goes through the formal channels of the organization. These means are used to convey official information within and outside the organization.
Informal communication occurs through informal channels that are not defined by management. Informal groups based on their mutual relationships, interests, likes and goals develop these resources.
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This is the most important element of action and coordination. Managers provide guidance to subordinates through the use of communication tools. It helps implement plans and policies.
In addition, it contributes to maintaining coordination between work groups to develop the concept of team spirit. In conclusion, it is one of the most important means to effectively implement plans, maintain coordination and achieve organizational goals.
Regarding the purpose of communication, it mainly focuses on the appropriate tracking of information to all the artists of the company for the smooth operation and stable organizational activity. Its main objectives are:
To complete the communication, there are certain necessary steps or elements that must be considered. In the communication process there must be at least one sender, one receiver and some material that is the message. The necessary elements to consider are:
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What makes communication successful? The answer to this question is in the items above. Get a full guide to these items here. To be a successful healthcare provider, clinical nurse or nurse, you need exceptional communication skills and you must be able to use them in high stress situations.
Having good communication skills is essential to working together as a team with your fellow nurses and colleagues from other departments. Patient-centered care is also important.
Nurses who take the time to listen and understand the concerns of each of their patients are better equipped to address problems as they arise, leading to better patient outcomes.
On the other hand, poor or lack of communication in healthcare can lead to patients’ misunderstanding of instructions and non-adherence to treatment protocols. It can also lead to breakdowns in the team’s workflow, leading to medical error. A Joint Commission report found that poor health communication during patient transfers contributed to 80% of serious medical errors.
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Additionally, patients who have established an open and safe dialogue with a nurse or healthcare provider are more likely to disclose the true extent of their symptoms. According to the book Interpersonal Relationships: Professional Communication for Nurses by Arnold and Boggs, communication competence in health care offers an essential resource for establishing trusting and collaborative relationships with patients and families. Interpersonal communication skills affect the quality of decisions made, as well as the level of motivation of patients to follow treatment protocols and achieve desired clinical outcomes.
For nurses, good health communication means approaching every patient interaction with the intention of understanding the patient’s concerns, experiences and opinions. This involves using verbal and non-verbal communication skills along with active listening and patient feedback techniques. Below we look at 10 communication skills that are important for nurses.
Excellent verbal communication is key. Always strive to speak clearly, precisely and honestly. It is also important to know your audience and speak appropriately according to the person’s age, culture and level of health. If you feel stressed or frustrated, watch your voice and do not let these emotions flow into your communication with the patient. You can:
Using elements of non-verbal communication – such as facial expression, eye contact, body language, gestures, posture and tone of voice – is also essential to creating rapport. Just a smile can go a long way. You can also:
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“Active listening” means listening to understand the other person’s experience. The highest and most effective form of listening requires full attention and commitment. This skill is important not only for clinical nurses but also for nurses and other healthcare providers as a tool to build trust and engagement with their staff. Active listening involves both verbal and non-verbal communication skills. For example:
Written communication skills are also essential for effective nursing communication. As a nurse, you will be responsible for creating and updating the patient’s medical record. It is extremely important that the medical record is accurate and up-to-date so that your patients receive the best possible care. Also remember to protect patient confidentiality. Some tips:
Effective presentation skills are most useful during “handover” – when you are handing over patient care to another nurse or other health care providers. These skills will also help you clearly demonstrate your knowledge and experience in various workplace settings, such as presenting at conferences, participating in job interviews, giving case reports to doctors, and more. It’s a good idea:
Nurses are responsible for most of the communication between the healthcare team and patients. This includes informing patients and family members about health conditions, diagnoses, treatment plans and treatment protocols. This skill is especially important for family nurses who work with patients and families to provide health and educational counseling.
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Patient education is an effective communication strategy in which providers ask patients to repeat information